FAQs

Frequently Asked Questions (FAQs) – Valentaz

1. How do I place an order with Valentaz?

Placing an order is simple! Browse our collection, select your favorite items, and add them to your cart. Proceed to checkout and follow the instructions to complete your purchase. You’ll receive a confirmation email once your order is placed.

2. Can I modify or cancel my order after placing it?

We process orders quickly to ensure fast delivery. If you need to make changes or cancel your order, please contact us within 24 hours of placing it. After this timeframe, your order may already be in processing or shipping, making changes difficult.

3. How do I track my order?

Once your order has shipped, you’ll receive an email with tracking details. You can also enter your tracking number on our website’s tracking portal to monitor your order’s journey.

4. Do you offer gift cards?

Currently, we do not offer gift cards, but we’re exploring this option for the future. Stay tuned for updates!

5. Is shopping on Valentaz secure?

Yes! We prioritize your security by using encrypted payment gateways and strict data protection protocols. Your personal and payment information is always safe with us.

6. Do you ship internationally?

Right now, we ship exclusively within the United Kingdom, but we are working on expanding our shipping options to more countries soon.

7. What if I receive a damaged item?

We’re committed to quality, but if your item arrives damaged, contact our customer service team within 3 business daysof receiving your order. Please provide photos of the damage, and we will assist you with a replacement, refund, or store credit as needed.

Need More Help? Contact Us!

📧 Email: info@Valentaz.com
📍 Address: 13 Sorrel Mead, Bicester, OX26 3EP, United Kingdom
📞 Phone: +44 7418 632718

Our team is happy to assist you with any questions or concerns!